When you engage Sartec Partners to manage your IT, we offer a monthly service model that includes support for your network, systems, data, and staff for one flat rate. Additional services can be added, but if you want to keep your expenses in check, we know how to accomplish that goal. We offer leasing options that minimize capital expense, and can incorporate hardware, software, and service into a monthly lease.
If you want monthly metrics, we provide either summary or detailed reports showing everything from a number of support tickets by user, department, application, machine, day, or time. We use a professional service administration tool so we can drill into your operation and optimize our service and your results. We can help you manage expenses on a three or five year cycle and plan for future growth. We periodically survey your team members at the close of a ticket or service request so we can show you how we are doing.