First released in 2015, Windows 10 is packed with various features that make it easier for users to accomplish their tasks. Among these helpful features are time-saving keyboard shortcuts that can be extremely helpful to workers. In this blog, we’ve compiled our favorite keyboard shortcuts.

Snap

If you’ve never used Snap, then you’re missing out on one of Windows 10’s key features. Snap allows you to put two to four windows side by side, making it easier to compare documents or do two things at the same time. You can use Snap with these keyboard shortcuts:

Windows Key + Left – Snaps the current window to the left side of the screen
Windows Key + Right – Snaps the current window to the right side of the screen

You can also select a snapped window and press Windows Key + Up/Down to move it to your desired corner of the screen.

Task View

This window management feature allows you to see all of your opened windows and browser tabs so you can quickly return to a specific program, document, or web page. This is particularly useful if you have multiple windows open at once.

You can access Task View by clicking on its button on the taskbar or using these keyboard shortcuts:

Windows Key + Tab – Opens the Task View interface with windows from your current desktop
Alt + Tab – Switches between open windows and browser tabs on all virtual desktops
Ctrl + Alt + Tab – Functions similarly to Alt + Tab but the thumbnails stay on the screen even after you release all the keys

Virtual Desktop

This nifty feature enables you to create a new desktop that can display different open windows and apps. You can dedicate virtual desktops for certain functions. For instance, one virtual desktop could be used solely for work and another one for entertainment.

You can quickly manage your virtual desktops using the following keyboard shortcuts:

Windows Key + Ctrl + D – Opens a new virtual desktop
Windows Key + Ctrl + F4 – Closes the current virtual desktop
Windows Key + Ctrl + Left/Right – Switches to the virtual desktop on the left or right

If you’re looking for more time-saving technology tips or have any questions about how Windows 10 can help streamline your operations, just give us a call. Our IT experts are more than happy to assist you.

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Nothing lasts forever — and that’s very true for your company’s servers. Purchasing new ones, however, isn’t your only option. Instead of buying new servers, you can leverage solutions that offer the same outcomes while saving you a lot of money.

When do my servers need to be replaced?

This is a difficult question, but there are two factors you will want to consider: age and performance. The useful life of a server is around three years. While it’s not unheard of for servers to function properly beyond year three, relying on them past this point can be risky, as hardware problems may occur more often. This means you will have to deal with costly repairs and possible sudden downtime.

In terms of performance, it doesn’t make sense to keep your servers around until year three if they are slow and too costly to maintain. It’s important to compare how much money you will lose in repairs and downtime versus the cost of buying new hardware.

Do I have an alternative to buying new servers?

Believe it or not, the answer to your server problems might not necessarily be purchasing more physical servers. One solution is to embrace server virtualization. This process allows your servers to be stored and maintained off-site, with all your resources being delivered to your office via the internet.

There are two notable benefits of virtualizing your servers. First, you don’t have to spend a ton of money on new equipment. Second, virtualization is a scalable technology, meaning you only pay for the data capacity you use. For instance, you can have just two and a half servers, if that’s all your business needs. This is in contrast to having physical equipment, which would require your business to either make do with two servers or splurge and buy a third one even if you didn’t need all of that space.

Of course, there are a few things you need to consider before making the switch to server virtualization. One of the biggest issues is security. Ask yourself if you feel comfortable keeping all of your data off-site. While this isn’t a concern for some companies, others may not see this as palatable. There are several workarounds to this issue, including the hybrid option where you keep sensitive data on-site and everything else off-site.

Can I do anything to prevent a full-scale server replacement?

Yes. It’s certainly possible for you to buy some time and give your current servers additional life, but these are short-term fixes, not long-term solutions. Server upgrades are a good place to start if your servers are less than three years old but are performing poorly. Installing additional CPUs or memory may increase server performance at a fraction of the cost of buying new servers.

It’s also possible to extend the life of servers that may have four or five years of wear-and-tear on them via repurposing. Instead of swapping out all of your servers, use the old ones for non-critical processes and purchase new ones to handle critical workloads. This will help you get a better ROI on your technology while avoiding a wholesale hardware purchase, which could cripple your budget.

If you have any questions about your servers and how you can increase their performance, get in touch with us today. We can help you procure new hardware or explore other alternatives such as server virtualization.

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When purchasing new computers, buyers used to have limited choices when it came to what kind of storage they got with their laptop or desktop PCs. But nowadays you can configure your system with either traditional hard disk drives (HDDs), increasingly common solid state drives (SSDs), or in some cases both. Here’s a comparison of both storage drives so you can figure out which best suits your needs.

What is an HDD?

An HDD is basically a storage device in a computer. It consists of metal platters with magnetic coating, a spindle, and various moving parts to process and store data. The common size for laptop hard drives is the 2.5” model, while a larger 3.5” model is usually found in desktop computers.

What is an SSD?

An SSD is another type of data storage that performs the same job as an HDD. But instead of storing data in a magnetic coating on top of platters, an SSD uses flash memory chips and an embedded processor to store, retrieve, and cache data. It is roughly about the same size as a typical HDD, and resembles smartphone batteries.

HDD and SSD comparison

The differences in capabilities between the two storage devices can be grouped into six categories:

1. Speed

This is where SSDs truly prevail. While HDDs need a long time to access data and files because the disk must spin to find it, SSDs can complete this task 200% faster since data is instantly accessed through flash memory chips. This is why an SSD-equipped PC will boot operating systems within seconds and deliver blazing-fast speed for launching programs and applications, whereas a computer that uses an HDD will take a much longer time to boot the operating system, and will continue to perform slower than an SSD during normal use.

2. Capacity

The largest SSD units have a maximum 100 TB storage capacity. Although there are large SSDs, anything that’s over 1 TB will cost businesses a lot of money. HDDs, on the other hand, have much larger capacities available for much more affordable prices.

3. Durability

HDDs consist of various moving parts and components, making them susceptible to shock and damage. The longer you use your HDD, the more it wears down and most eventually end up failing. Meanwhile, an SSD uses a nonmechanical design of flash storage mounted on a circuit board, providing better performance and reliability, and making it more likely to keep your files and data safe.

4. Noise

An HDD can sometimes be the loudest part of your computer. Even the highest-performing HDDs will emit some noise when the drive is spinning back and forth to process data. SSDs have no moving parts, meaning it makes no noise at all.

5. Heat

More moving parts means more heat, and HDD users will have to live with the fact that their device will degenerate over time. SSD uses flash memory, generating less heat, helping to increase its lifespan.

6. Cost

SSDs are generally much more expensive than HDDs for the same capacity. This is why many budget laptops may only have up to 512 GB of SSD storage.

Despite the high costs and low capacity, however, SSDs are the clear winner over HDDs in terms of performance. While you’re paying more for less memory with an SSD, you’re investing in a faster and far more durable data storage option in the long run.

We recommend using an SSD as the primary storage for your operating system, applications, and most-used programs. Many laptops and computers also allow you to install additional SSDs, so you can upgrade as required if your storage needs grow. Implementing HDD as a secondary storage unit is another great idea, especially if you need a place to store documents and pictures because they don’t need to leverage the incredible access times and speeds of an SSD.

Looking to invest in some new hardware for your business? Talk with our experts before you make a decision. We can provide sound advice and help guide you in the right direction.

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Running a small business requires making important decisions. One of the biggest decisions you’ll need to make in the early stages of your business is deciding whether to invest in desktop computers or laptops. Here are some considerations to help you decide.

Portability

The pandemic has driven the majority of businesses to adopt remote work setups. If your business will implement a similar arrangement, investing in laptops is the smart move, as your staff can easily take their device with them anywhere they want to work. However, there may be instances when this can turn out to be counterproductive: if your employees can jump into work mode easily, they may get the impression that they have to work 24/7.

As such, you must not discount desktops altogether. While laptops are light and portable, modern desktop computers aren’t nearly as immobile as they used to be. In many cases, desktop screens are thin and light, and all-in-one desktops are easy to move around.

Memory and speed

Before, desktop computers had more memory than laptops, and they were faster because they had bigger processors. This has now changed, thanks to improvements in laptop technology. But until high-powered laptops become affordable to the general public, desktop computers are going to provide your business with more memory, speed, and power for your money.

How much speed and memory you need depends on the work you do. If your employees’ work mostly entails word processing and emailing, laptops should be enough. But if they need to run gaming software or access heavy media files, better invest in desktops.

Security

A desktop computer is more physically secure because it’s often kept in one location, making it easier to guard. And because a desktop’s internet access is often a single source (whether through Wi-Fi or cable), it’s easier to defend it against malware and cyberattacks.

If you choose to invest in laptops, make sure to have strict policies on how to protect devices that are used outside of the office. Don’t let your staff connect to unsecured networks, and use encryption tools to protect data from unauthorized access. You must also employ mobile device management software to enable your administrator to wipe data clean off laptops should they get lost or stolen.

Price

Laptops, especially the smaller notebook-style ones, are a lot cheaper than desktops. However, desktop computers are also becoming more affordable through local channels and lenient payment terms. And with a capable IT services provider that can provide you with infrastructure or offer cheaper desktop options, cost probably won’t be a deciding factor.

Quality

Although laptop computers provide the convenience of portability, they’re prone to battery and charging cord problems. They are also easily damaged, especially if they are dropped or mishandled. By contrast, desktops are generally sturdier. But when they do experience a problem, repairing them can be expensive.

Final recommendation

The desktop versus laptop debate is an old one, with supporters on both sides touting the advantages of their choice. A growing company usually needs a combination of both types of computers, especially as their needs evolve.

If you have questions regarding choosing the best computer for your company, give us a call. We’ll be happy to assist you in improving your business.

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If you’re like most people, you only use your office chat applications for simple, everyday use — to ask someone a question or to touch base with colleagues. But wouldn’t it be great if you could do more things at once in these apps, such as completing tasks and chatting with colleagues all in a single window? Perhaps you’ve already heard of Microsoft Teams’ robust features to accomplish this, but how do you get the most out of the program?

The convenience of chat apps has enabled workers to cut time spent chatting with colleagues and spend more time doing their tasks. What’s more, work-related software is increasingly becoming more mobile- and user-friendly, with apps like Microsoft Teams bringing together several different platforms. Here’s how you can use that to your advantage:

Use SharePoint to store and share files

You might already be using SharePoint to store files and collaborate with your teammates. But did you know that in every Teams channel, you can click the Files tab to share files from SharePoint with team members? You can also access SharePoint files already shared in the channel and use Office Online or Office Desktop to collaborate on those files.

Forward emails into a channel

You get countless emails every day, many of which might be buried in your inboxes. Fortunately, Microsoft makes it easy to forward any email message from Outlook to a Teams channel so they show up in both platforms.

To do this, click the ellipsis (…) next to any channel name and select Get email address. This generates an email address for the channel, which you can copy and use to forward files, documents, and messages.

Stick with a few groups

While you can create as many groups within your organization as you like, going overboard can result in a cluttered messaging interface that overwhelms team members. Instead, you can create groups based on the number of projects and team members involved ー you can always add more if necessary.

Set up audio conferencing

Teams lets you host voice meetings with groups or with just one team member. This is particularly useful when communicating with remote workers or clients, in which case you can give them guest access to your Teams channel. Guest access ensures they’re able to communicate with someone but unable to view private information.

Test communication strategies

Just because some of the features in Teams overlap with other Microsoft platforms, such as Yammer and Skype for Business, doesn’t mean they’re all redundant. Think of it as a chance to test different communication strategies to find out what works best for you. For instance, if most of your clients have a Skype ID, you can use Skype for client calls.

Share conversations with new team members

Teams makes onboarding new hires easy. Rather than forwarding numerous emails and documents to new employees, use Teams to share past conversations and projects with them. This enables everyone to catch up without having to deal with cumbersome documents.

Microsoft Teams and other Office solutions are equipped with plenty of useful features that can take some time to master. But by taking advantage of these tools, you’ll be able to save time and maximize efficiency without having to spend a dime. If you have any questions about Microsoft Office and how it can benefit your business, don’t hesitate to give us a call.

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Business success comes down to whether profitability can be sustained, which is why building and maintaining relationships with your customers is crucial. To help with this, business owners are implementing customer relationship management (CRM) systems.

Imagine buying a product, and it breaks the first time you use it. You contact customer support and describe the issue, only to be told to wait for another representative to call you back. You wait for hours, and still nobody calls. After sending an email to customer support, you finally get a call from a customer service representative, but it’s from someone unfamiliar with your problem. You awkwardly explain your problem for the third or fourth time, during which you wonder if the value of your time has exceeded the value of the broken item.

We’ve all been there before, but this scenario can be avoided by having an effective CRM system. Here’s what you need to know about CRM systems and how they can mitigate frustration among customers and keep them delighted.

What is a CRM system?

CRM is a system that allows businesses to manage, record, and evaluate their customer interactions to provide better services and boost sales. You can use CRM to store customers’ contact details, accounts, leads, and sales opportunities all in one place.

What are the features of a CRM system?

• Data management – When customer data is recorded, the CRM system centralizes the data into one file called a master file. Everyone within the company then has access to this data source, preventing confusion from inaccurate or duplicate data.
• Collaboration – Nowadays, clients demand quick and efficient customer service, so all involved departments must work together to quickly resolve client concerns. CRM systems enable collaboration by facilitating the sharing of customer information among departments. This way, everyone is on the same page about clients’ circumstances and requirements.
• Customer segmentation – A CRM system arranges your customers into groups based on criteria such as age, gender, location, and even their likes and dislikes. This allows you to target marketing messages to your customers more accurately, potentially increasing engagement and conversion.
• Task tracking – CRM systems have task tracking features that help your employees stay on top of important tasks, such as contacting customers via email or phone and following up on leads. CRM systems also send reminders to employees about their assigned tasks so that nothing falls through the cracks.
• In-depth reporting – CRM systems provide a thorough analysis of your customer base. CRM reports give details including an overview of product sales numbers, marketing strategy performance, most successful products or services to date, and even a prediction of whether your sales target will be met at the end of the month.

If you’re looking to improve customer service and increase sales conversion using a CRM system, contact us today!

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